On Demand Webcast:
Using Customer Analytics to Deliver Value Within Insurance

Presented By:
Scott Lundstrom, IDC Financial Insights
Lysandra Ferentinos, TIBCO Spotfire
Jesse Sturges, TIBCO Spotfire

Date Recorded: Thursday June 20th, 2013

TIBCO Spotfire - Complimentary On Demand Webcast

Today, insurers face a number of challenges. The emphasis on costs over the past few years has left little opportunity for many institutions to spend on innovation (as evidenced by decreasing IT spending numbers), which negatively impacts opportunities for increasing revenue. In addition, many insurers have been in existence for decades and therefore are dealing with a fairly inflexible legacy infrastructure.

How do best in class insurance organizations use customer analytics and IT to drive additional business value for both the customer and the enterprise? In this complementary webinar, Scott Lundstrom, IDC Financial InsightsLysandra Ferentinos, TIBCO Spotfire, and Jesse Sturges, TIBCO Spotfire, will discuss the challenges insurance organizations face, and steps they can take to reduce customer churn, drive top line revenues, and reduce marketing costs. Scott will examine key trends, technologies, use cases and best practices in the industry, and the key role customer analytics can play in gaining a competitive edge. As Group Vice President and General Manager of IDC Financial Insights, Scott is an expert on disruptive technologies such as cloud, analytics, mobility and social media.

Questions? Please email the Spotfire Team

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